01. Cancellation Timeline
Any cancellation or modification of the trip must be made at least 24 hours prior to the scheduled pickup time.
- This includes requests for trip shortening or rescheduling of journeys.
- Cancellations requested through our official helpline or email will only be considered valid.
02. Multi-Day Bookings
In case of a multi-day trip, the charge for the first day would be deducted from the refunded amount.
03. Single-Day Bookings
For single-day trips, no refund will be issued regardless of the cancellation timing.
04. Late Cancellations
If the cancellation or shortening of the trip is requested within 24 hours of the pickup time, no refund will be issued under any circumstances.
05. No-Show Policy
Our drivers will wait for a maximum of 30 minutes at the scheduled pickup point. Failure to report within this window is treated as a No-Show. No refund is applicable in such cases.
06. Refund Processing Time
Refunds are processed within 5–7 business days. The amount will be credited back via the same payment method used during booking.
07. Rescheduling Policy
Rescheduling is permitted if requested at least 24 hours in advance.
- Rescheduling is strictly subject to vehicle availability on the new dates.
- Fare differences may apply depending on the new vehicle or travel duration.
08. Early Trip Termination
If a trip is terminated early by the customer for any reason, no refund will be issued for the unused time or distance of the booking.
09. Delays & Unforeseen Circumstances
Geetee Travels Private Limited is not liable for delays caused by external factors beyond our control, including traffic congestion, adverse weather, or roadblocks.
No refund or compensation will be provided for travel time lost due to such events.
10. Vehicle Substitution
While we guarantee the category of vehicle booked, we reserve the right to provide a similar or upgraded vehicle in case of mechanical issues. Such substitutions are not valid grounds for cancellation or refund claims.
11. Customer Responsibility
The customer is responsible for providing accurate pickup details (Flight Number, Date, Time, Location). Any time loss or missed service due to incorrect information will be the responsibility of the customer and may result in a deducted or forfeited booking.
12. Payment & Advance
A booking is only confirmed once an advance payment is successfully received. This advance is subject to the terms and conditions outlined in this policy.
13. Special Events & Peak Periods
Stricter cancellation policies may apply during major holidays, festivals, or peak tourist periods which will be communicated at the time of booking.